| Sl. No. |
SUBJECT |
WHOM TO CONTACT |
1 |
Registration for Landline
Connections |
O/O AGM (New Lines),
Bangalore Telecom District,
1st Floor, Amenity Block,
Central Telephone Exchange Complex,
Palace Road, Bangalore - 1
OR
customer service centers
where new line registration is being done. |
2 |
Registration for ISDN
Connections |
O/O AGM (New Lines),
Bangalore Telecom District,
1st Floor, Amenity Block,
Central Telephone Exchange Complex,
Palace Road, Bangalore - 1
For technical assistance
Concerned DE (External). |
3 |
CENTREX Facility |
Contact : 22862929 |
4 |
Reporting fault on landline
telephones |
Dial Fault Reporting Service (IVRS) |
XXX 2198 |
(where XXXX is first four digits
of the faulty telephone) | |
OR
Dial Central Fault Reporting Service |
198
|
|
Report delay in resoration of service to the
Concerned DE (External)
|
|
5 |
Commercial Matters -
Shifts, Transfers, Phone Plus Services etc. |
Concerned
Commercial Officers. |
6 |
Billing Enquiry & Reconnections |
Concerned
Accounts Officers(TR). |
7 |
Excess Billing Complaints |
Concerned
Customer Relation Officers. |
8 |
Registration for Data & Leased
Circuits |
AGM (TLC),
Bangalore Telecom District,
1st Floor, Amenity Block,
Central Telephone Exchange Complex,
Palace Road, Bangalore - 1 |
9 |
Billing Details Regarding Leased
Circuits |
Sr. Accounts Officer (TLC) ,
Bangalore Telecom District,
1st Floor, Amenity Block,
Central Telephone Exchange Complex,
Palace Road, Bangalore - 1.
Phone : 22260501 |
10 |
Complaints on Long Distance Teleprinter
Circuits |
|
Initial Booking of Complaints (IVRS) |
1918 |
Fault Controls |
22200045 |
|
In case of inordinate delay in restoration, contact
|
DE (LD) |
22258808 |
SDE (LC) |
22267289
22261400 |
DE (Data / Telex) |
22281233 |
|
11 |
Complaints on Long Distance Speech
Circuits |
|
Initial Booking of Complaints (IVRS) |
1918 |
Oral Complaints |
22267289
22264699 |
|
In case of inordinate delay in restoration, contact
|
DE (LC/Data) |
22261400
22286755 |
SDE (MUX) |
22258198 |
DE (MUX) |
22258808 |
|
12 |
Complaints on Long Distance Data
Circuits. 1. High Speed Data Circuits
(64 KBPS & 2 MB)
2. Low Speed Circuit
(9.6 KB / PW / TP / Ticker etc.)
3. Telex |
Initial Booking of Complaints (IVRS) |
1918 |
Fault Maintenance
SDE
DE (Data) |
22254807
22250900
22791300
22281233 |
SDE
DE (LC/DATA)
|
22267289
22264699
22281233
|
TD
SDE
|
22251290
22263899
|
|
13 |
Registration & Commericial
Information of
Managed Leased Line Networks(MLLN) |
Commercial Officer (TLC) ,
Bangalore Telecom District,
Amenity Block,
Central Telephone Exchange Complex,
Palace Road, Bangalore - 1.
Phone : 22282273 |
14 |
Registration & Commericial
Information of MPLS - VPN |
|
Commercial Officer (TLC) ,
Bangalore Telecom District,
Amenity Block,
Central Telephone Exchange Complex,
Palace Road, Bangalore - 1.
Phone : 22282273 |
For technical details
DE
SDE
|
25309911
25309988
| |
15 |
Registration & Commericial
Information of Inet
|
|
|
Commercial Officer (TLC) ,
Bangalore Telecom District,
Amenity Block,
Central Telephone Exchange Complex,
Palace Road, Bangalore - 1.
Phone : 22282273 |
For technical details
SDE(Inet)
|
22206688
22212122
|
The Deputy General Manager,
Data Networks, Bangalore,
8th Floor, Telecom Building,
Bangalore - 1. |
22200806
22200809
22282788 |
|
The Chief General Manager,
Data Networks, 4th Floor,
Lobby No. 1, Mahanagr Doorsanchar Sadan,
9, CGO Comlex,Lodhi Road,
New Delhi - 110003. |
011-24324135
Email: dnwhq@sancharnet.in |
|
16 |
Registration of IN Services |
Commercial Officer (NS) ,
Bangalore Telecom District,
Amenity Block,
Central Telephone Exchange Complex,
Palace Road, Bangalore - 1.
Phone : 22384740 |
17 |
INTERNET
1. PSTN / ISDN Dialup Access Service :
Sancharnet pre-paid cards (in the denomination of 25, 50, 100, 200, 500, 1000 hours)
2. Broadband Internet Service (DataOne)
3. Internet Leased Line Services :
4. NETONE -
BSNL's CLI Based Internet Access Service
Use first & pay later.
5. Direct Internet Access System (DIAS)
6. WEBFONE
Webfone calling cards
|
customer service centers |
|
For Additional Details
|
12678 |
Concerned commercial officers |
|
Commercial Officer (TLC) ,
Bangalore Telecom District,
Amenity Block,
Central Telephone Exchange Complex,
Palace Road, Bangalore - 1.
Phone : 22282273
|
Registration & Access Procedure :
1. Cofigure Dialup networking with access code 172222.
2. Connect using username :
netone and
password : netone.
3. Open Registration site :
http://netoneblr.bsnl.co.in
4. Fillup the registration form to create your username and password.
(Username should be your telephone number only)
5. Disconnect and connect again
using your created username and password for browsing the Internet.
For assistance
call Help Desk : 12678. |
Concerned
Commercial Officers. |
Central Telegraph Office,
Rajbhavan Road, Bangalore - 1.
Also at all
Customer Service Centres.
Website : http://webfone.bsnl.co.in |
|